Frequently Asked Questions

  1. Mail to: PO Box 299, Arlington, SD 57212.
  2. Drop off: east of our building at 302 E. Ash Street in Arlington, SD.
  3. Online: https://ipn.paymentus.com/rotp/krw
  4. Pay by phone: 1-855-498-9968

Questions? Email us at: payments@kingbrookruralwater.com

If you wish to receive an e-bill instead of a paper bill, please sign up through the customer portal. You will want to have your account number and CID number off of your bill available for the process. If you do not have this information or have any questions about this please call the office at 605-983-5074 or 1-800-605-5279.

Please note that if you choose to receive your bill by email, you will no longer receive a paper copy.

 A leak reward is our way of saying thank you with a $25 credit on your account for helping us find a leak in our system.

Please call our office number 1-800-605-5279 and you will be forwarded to our after-hours answering service.  One of our on-call operators will be notified.

Click here to read more information on leak detecting tips!

Utilize our Eye on Water Usage Portal

Instructions to set up a leak alert can be downloaded here. Tips and tricks to find or isolate a leak can be found here.

Download and complete our Add-on Application form.

Completed forms can be emailed to tabitha@kingbrookruralwater.com or mailed to:

Kingbrook Rural Water
PO Box 299
Arlington, SD 57212

Upon approval of your application, the remaining hookup paperwork will be sent to you. Please allow 4-5 weeks or longer for the completion and processing of new hookup paperwork.

Please note that all new services must be installed between March 1st and November 1st of each year. No new services will be installed outside these dates.

If you have any questions about a new service please contact the office.

Click to download our Water Quality Analysis.

Find more information on our Water Analysis page.

If you are currently experiencing any issues with discolored water, please contact our office at 1-605-983-5074 or 1-800-605-5279.

 

*** Please be advised that lake customers may experience discolored water during busy times of the year including, but not limited to, Memorial Day, 4th of July, and Labor Day weekends.  This is due to the increased water flows during these times. 

“Rusty” colored water:

or water with a brownish tint occurs when Iron and Manganese mix with the water in our pipes.  Iron and manganese are minerals that occur naturally in the water.  We filter as much as possible out of the water during the treatment process, however, it is impossible to remove all of the minerals.  These minerals build up in the pipes over time and mix with the water when a water line is depressurized (shut off for a leak repair, water re-routed, power bump at a plant, etc.) or when water flows/levels are increased in the pipes.  The water may not look or taste good, however, it is not harmful.

*** Please be advised that lake customers may experience discolored water during busy times of the year including, but not limited to, Memorial Day, 4th of July, and Labor Day weekends.  This is due to the increased water flows during these times. 

Cloudy/Milky colored water:

occurs when there is air in the line. This can occur when a water line is depressurized (shut off for a leak repair, water re-routed, power bump at a plant, etc.) The water may not look or taste good, however, it is not harmful.

If you are experiencing discolored water and it does not clear up after running a small amount of water, please call our office and let us know.

*** Please be advised that lake customers may experience discolored water during busy times of the year including, but not limited to, Memorial Day, 4th of July, and Labor Day weekends.  This is due to the increased water flows during these times. 

This is a calcium deposit from hard water.  Kingbrook does not soften our water and when water is heated or cooled, it brings out calcium.

If you are not finding an answer to your question here, please contact us.

Phone:
605-983-5074

Toll-free:
1-800-605-5279

 

Email:
office@kingbrookruralwater.com

 

Our mission is to provide member-owners with reasonably priced, reliable, quality water.

Contact Now

Address

302 E. Ash Street
PO Box 299
Arlington, SD 57212

Phone

605-983-5074
Toll free:  1-800-605-5279

Email

office@kingbrookruralwater.com

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