Frequently Asked Questions
How Can I Make A Payment?
- Mail to: PO Box 299, Arlington, SD 57212.
- Drop off: dropbox (black mailbox) on the east side of our building at 302 E. Ash Street in Arlington, SD.
- Online: https://ipn.paymentus.com/rotp/krw
- Customer Portal https://kingbrook.authoritypay.com
- Pay by phone: 1-855-498-9968
Questions? Email us at: payments@kingbrookruralwater.com
How do I get an E-bill instead of a paper bill?
If you wish to receive an e-bill instead of a paper bill, please sign up through the customer portal. You will want to have your account number and CID number off of your bill available for the process. If you do not have this information or have any questions about this please call the office at 605-983-5074 or 1-800-605-5279 or email payments@kingbrookruralwater.com
Please note that if you choose to receive your bill by email, you will no longer receive a paper copy.
What is a leak reward?
A leak reward is our way of saying thank you with a $25 account credit for members or a $25 check for non-members for helping us find a leak in our system.
What happens if i have an emergency after hours?
Please call our office number 1-800-605-5279 and you will be forwarded to our after-hours answering service. One of our on-call operators will be notified.
What do I do if I find a leak?
Click here to read more information on leak detecting tips!
How do I monitor my usage?
Utilize our Eye on Water Usage Portal
Instructions to set up a leak alert can be downloaded here. Tips and tricks to find or isolate a leak can be found here.
How Do I get Water Service on my property?
Download and complete our Add-on Application form.
Completed forms can be emailed to danielle@kingbrookruralwater.com or mailed to:
Kingbrook Rural Water
PO Box 299
Arlington, SD 57212
Upon approval of your application, the remaining hookup paperwork will be sent to you. Please allow 4-5 weeks or longer for the completion and processing of new hookup paperwork.
Please note that all new services must be installed between March 1st and November 1st of each year. No new services will be installed outside these dates.
If you have any questions about a new service please contact the office.
Where can I find a Water Quality Analysis?
Find more information on our Water Analysis page.
Where do i find water rates?
| Effective January 1, 2025 | ||
| Monthly Minimum | Cost per 1000 gal | |
| Farm, Rural Res. & Small Town | $40.00 | $5.45/1000 |
| Pasture Taps | $40.00 | $5.45/1000 |
| Commercial | $50.00 | $5.90/1000 |
| Commercial-Large Volume Customer | $200.00 | $5.95/1000 |
| Leased Facilities Small Town (Carthage) | $38.00 | $5.45/1000 |
| Industrial Rate-Required by applicants considered large customers. Call our office at 605-983-5074 to inquire. | ||
What if my water is discolored?
If you are currently experiencing any issues with discolored water, please contact our office at 1-605-983-5074 or 1-800-605-5279.
*** Please be advised that lake customers may experience discolored water during busy times of the year including, but not limited to, Memorial Day, 4th of July, and Labor Day weekends. This is due to the increased water flows during these times.
Why is my water tinted red or brown?
“Rusty” colored water:
or water with a brownish tint occurs when Iron and Manganese mix with the water in our pipes. Iron and manganese are minerals that occur naturally in the water. We filter as much as possible out of the water during the treatment process, however, it is impossible to remove all of the minerals. These minerals build up in the pipes over time and mix with the water when a water line is depressurized (shut off for a leak repair, water re-routed, power bump at a plant, etc.) or when water flows/levels are increased in the pipes. The water may not look or taste good, however, it is not harmful.
*** Please be advised that lake customers may experience discolored water during busy times of the year including, but not limited to, Memorial Day, 4th of July, and Labor Day weekends. This is due to the increased water flows during these times.
Why is my water white or milky colored?
Cloudy/Milky colored water:
occurs when there is air in the line. This can occur when a water line is depressurized (shut off for a leak repair, water re-routed, power bump at a plant, etc.) The water may not look or taste good, however, it is not harmful.
If you are experiencing discolored water and it does not clear up after running a small amount of water, please call our office and let us know.
*** Please be advised that lake customers may experience discolored water during busy times of the year including, but not limited to, Memorial Day, 4th of July, and Labor Day weekends. This is due to the increased water flows during these times.
Why do I have white powder build-up on my coffee pot and/or dishes?
This is a calcium deposit from hard water. Kingbrook does not soften our water and when water is heated or cooled, it brings out calcium.
Kingbrook Rural Water System, Inc. relies on the cooperation of landowners in granting easements and is a great benefit to the water system, reducing the overall cost of operations. This FAQ (frequently asked questions) contains information on granting easements, easement conditions and compensation.
Kingbrook recognizes and respects your rights as a private property owner. We will work to treat all landowners equally, fairly and with respect. We will strive to be responsible tenants of the landowner.
What is an easement?
An easement is simply a formal document a landowner provides Kingbrook Rural Water System, Inc. granting the right to place pipeline or appurtenances to that pipeline on their land. Easements are generally restricted to 1) the placement and 2) the operation and maintenance of these facilities. The easement is recorded in the Register of Deeds Office in the county where it was granted.
The easement is typically 30’ in width, and with larger pipe, 8” and above, Kingbrook will request an easement of 50’ width. For main pipeline installation, we generally run parallel to and 15 to 25 feet inside the fence or property line. For service lines, we typically take the most direct route from the mainline to the metering point.
What will the easement be used for?
When a landowner grants Kingbrook permission to place pipeline or appurtenances on their land, the easement is restricted solely to activities which are normal, reasonable, and customary for the placement and operation of a water distribution system.
Who will be granted the easement?
The easement will be granted only to Kingbrook Rural Water System, Inc. No other utility may use the easement. Further, Kingbrook may not use the easement for any other purpose than is described in the preceding paragraph.
What is the term of the easement?
Kingbrook Rural Water System, Inc. is asking the landowner for a perpetual (forever) easement. For as long as we have facilities on the land, we must have the ability to access the land and do what is necessary to operate and maintain the facilities.
The investment we make in placement of pipeline is significant. If we were to put a time limit on the easement, we could face significant costs to vacate the land and relocate the pipeline.
Who must grant an easement?
Kingbrook Rural Water System, Inc., policies require anyone who has signed up to become a member and receive water service, grant an easement on the property they wish to receive water service. If a member owns multiple pieces of property that pipeline may cross, they are required to grant an easement for all parcels where they will receive water service. The easement must be signed by anyone with an interest in the deed.
Use of public right-of-way
The primary reason Kingbrook Rural Water System, Inc., wishes to locate their facilities in private property verses the right-of-way is because of the possibility that the public right-of-way may be improved in the future.
Compensation
Kingbrook Rural Water System., Inc. has a Large Pipe Easement Payment Policy in place. The Grantee (landowner) will also be compensated $1,000 per acre for installation of pipe size 10 inches and above on private land. This calculation will be based on a 50-foot width and the actual length of pipeline as installed. This payment is a one-time payment.
Kingbrook Rural Water System, Inc., will pay for crop damage and is figured using guidelines defined in our crop damage policy as follows:
- Row Crop and Small Grain - Crop damage shall be figured by the acre by measuring the length and width of the widest area of damaged crop. Payment shall be based on 110% of the previous two-year county average yield and the greater of the current market at the time that crop would normally be harvested, or the Federal Yield/Revenue Crop Protection Plan spring price guarantee established by USDA Risk Management Agency.
- A base payment for alfalfa shall be established based on the corn formula. After the base payment amount has been calculated, an additional 30% of the corn base amount for the second year will be added to the base amount to determine the total payment. Other hay, pasture, CRP or other similar type grasses will be compensated at $250.00 for actual acres damaged.
- In the event the calculated crop damage is less than two hundred fifty ($250.00) dollars, the System shall pay a minimum of that amount for each crop damaged.
- If an easement results in a payment larger than $600, Kingbrook will send a W-9 to landowner so IRS Form 1099 can be issued for tax purposes.
When will I receive payment?
Generally, payments for crop damage are not issued until the whole project is completed unless otherwise requested. All other easements will be paid shortly after installation of pipe.
Installation, damages, clean-up...
PVC pipe is used for pipeline construction and is installed by excavators, backhoes, directional drilling, and trenchers, depending on the size of the pipeline.
If an outside contractor is used to install the pipe, they are required to warranty the pipeline installation for one year. Kingbrook Rural Water System, Inc., assumes responsibility after this point. Initial clean- up is usually done during the compaction process immediately after the waterline is installed. Some installation processes require a small mound of dirt be left over the trench to allow for settling through a freeze/thaw cycle.
If for any reason you are unsatisfied with clean up or the construction process, you should call Kingbrook immediately so the contractor can be contacted. The easement requires Kingbrook to maintain the land in good repair and to restore it as close as possible to its original state.
If you are not finding an answer to your question here, please contact us.
Phone:
605-983-5074
Toll-free:
1-800-605-5279
Email:
office@kingbrookruralwater.com
